Policies

Customer Service - Policies

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Tax Policy: We're located in Florida, so unfortunately we're forced to collect taxes for items being shipping to the state of Florida.
Privacy Policy: What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

â€¢ To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

â€¢ To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

â€¢ To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

â€¢ To administer a contest, promotion, survey or other site feature

â€¢ To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the My Account section.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.acfilterreplacement.com/customer-service/policies

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

This policy was last modified on 06/25/2008

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.acfilterreplacement.com
sales@acfilterreplacement.com
Secure Shopping Guarantee: In order to protect your security, we have opted to have all payments processes via Secure Sites with either PayPal or Google Checkout (your option). AC Unit Direct, LLC is a verified seller on both services, meaning that we are a legitimate enterprise guaranteeing the quality of our products and your purchases.

For more information on how these services protect your identity and security, please follow the links below:
- PayPal
- Google Checkout

We also use maximum security 128-bit to 256-bit AES SSL encryption when logging in, passing information to PayPal and Google Checkout and managing your account. Fore more information, view our Secure Shopping page.
30 Day No Hassle Money Back Guarantee: We guarantee your satisfaction for 30 days after your order is delivered to your door. TechConcert will allow you to return almost any product, for any reason. When returning a product, you can request a replacement item, exchange for another product, or request a refund. There are exceptions to this policy, mainly due to manufacturer restrictions on returns.

Depending on the condition of the return, you may be subject to Restocking Fees. Please see our section on Policies for more information.

Returning an Item
A Return Authorization number (RMA) is required to return a product. Use our simple RMA form to have TechConcert process your return and obtain additional directions.

Restocking Fees
Restocking fees are only assessed when a returned item shows signs of wear and tear or was returned without all the original contents and packaging. Wear and tear refers to damage such as, but not limited to, scratches, dents, paint chips, etc. Contents consist of manuals, warranty cards, parts and accessories. Packaging includes inner and outer packaging, complete with original barcode. Items returned with the issues listed above could be subject to a 10%-20% of the purchase price to replace the missing parts or due to damage to the product.

Shipping Charges
If the product was damaged or defective on arrival, or we ship you the wrong product due to our mistake, we will pay the shipping charges for both the return and a replacement item.

If you decide you want a return or refund, we will refund the purchase price of the product, but you are responsible for the shipping on the product you are returning.

How Long Do I Have to Wait for my Refund?
Once we receive the return products, you will be refunded within 48 business hours. We will send you an e-mail once the refund is performed. Processing time may vary based on paypal, google checkout, or your credit card processor, and could be up to 3 days after the refund is issued from AcFilterReplacement.com.

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